FAQs
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other popular payment gateways (as enabled on our site).
Q: How long will it take to receive my order?
Your order is processed within 1–2 business days. After that, domestic (U.S.) delivery typically takes 3–5 business days. (See our Delivery page for full details.)
Q: Do you ship internationally?
Yes, we ship to many international destinations. See our International Shipping page for countries, rates, and transit times.
Q: Can I return or exchange an item?
Yes, as long as the item is unused, in original condition and packaging, and returned within our return window. Please see our Returns or International Returns page (depending on your location) for full instructions.
Q: How can I contact Golf Sims World for help?
You can reach us by phone at 888-760-2288, by email at dennis@golfsimsworld.com, or via the contact form on the site. We are happy to help with pre-sales questions, setup, and support.
Q: What simulator brands do you carry?
We stock top brands across launch monitors, simulators, and accessories, including Full Swing, Uneekor, Murphy, Net Return, and more. Check our Brands section or contact us for the latest inventory.
Q: What size room do I need for a home golf simulator?
A comfortable setup usually needs at least 10 feet of ceiling height, 12 feet of width, and 15 feet of depth. Some launch monitors work in smaller spaces, so measure your room and contact us for model-specific guidance.
Q: Do simulator packages include everything I need to start playing?
Many of our simulator packages include the launch monitor, hitting mat, impact screen or net, enclosure components, and a projector. Product pages list included items, and you can also buy components separately to customize your setup.
Q: Are impact screens safe for real golf balls?
Yes, our impact screens are made from heavy-duty materials designed to absorb full-speed shots. For heavy or commercial use, we can recommend extra-durable options and replacement parts.
Q: Can I use a simulator both indoors and outdoors?
Some systems and launch monitors are designed for both indoor and outdoor use. Indoor setups usually provide the best projection and enclosure control. Check the product description for compatibility.
Q: Do you offer installation or setup assistance?
We provide phone and email support to help with setup. For full installation services, we can recommend professional installers or coordinate shipping logistics as needed.
Q: What warranties come with my purchase?
Most products include a manufacturer warranty. Warranty length and coverage vary by brand and item, so check the product listing or contact us for warranty details.
Q: Are financing or payment plans available?
Financing may be available through third-party providers on select products. Contact us for current financing options and eligibility.
Q: How are large simulator packages delivered?
Large items typically ship via freight. Freight deliveries often require appointment scheduling, and some carriers offer additional services such as liftgate delivery. We will contact you to arrange delivery details once your order ships.
Q: How can I contact customer support?
You can reach us by email at dennis@golfsimsworld.com or phone at 888-760-2288 during business hours. You can also fill out the contact form on our Contact Us page.
Q: How do I maintain and calibrate my simulator or launch monitor?
Keep software and firmware up to date, follow the product maintenance guide, keep sensors and cameras clean, and perform calibration steps listed in the product manual. If you need help, contact our support team for step-by-step assistance.